Yufiz policies
Refund policy
- You can request a refund if an item is defective, not as described, missing accessories or damaged in shipping.
- Requests are reviewed within 24–48 hours. Please provide complete photo/video evidence.
- Refund requests are accepted within 24 hours of delivery — items are secondhand, so please check their condition as soon as they arrive.
- If the inspection photos at our China warehouse don't match the description, you can decline to pay the remaining 30% and Yufiz will help you return the item to the seller.
Terms of service
- Yufiz is an intermediary purchasing platform. When you order, you pay 70% of the order value upfront.
- Yufiz doesn't accept items banned from import under Vietnamese law (weapons, controlled substances, counterfeit goods…).
- Delivery times are estimates and may change due to customs clearance or holidays in China.
Privacy policy
- Personal information is only used to process and deliver your orders.
- Yufiz doesn't store your payment card details.
- Please send any data requests to support@yufiz.vn.